At Mens Silver Jewelry, we understand that sometimes things may not work out as expected. Therefore, we offer a hassle-free exchange policy for our customers. Here are a few things to keep in mind when exchanging a product:
Products can only be exchanged if they are unused, undamaged, and in their original packaging. We do not accept exchanges of customized or engraved items.
You have 30 days from the date of purchase to exchange a product. Please ensure that the item(s) are returned within this timeframe.
3. Exchange Process
To exchange a product, please follow these steps:
Contact our customer service team at (618) 621-2212 or email us at firstname.lastname@example.org to initiate the exchange process. Please provide your order details and the reason for the exchange.
Our team will provide you with a return authorization number and instructions on how to return the item(s).
Once the item(s) are received and inspected, we will send you a replacement product or issue a store credit, depending on your preference.
4. Shipping Costs
You are responsible for the shipping costs associated with returning the item(s) for exchange.
We do not offer refunds for exchanged products. However, if the product is defective or damaged, please contact us immediately for a resolution.
At Mens Silver Jewelry, our goal is to ensure that our customers are satisfied with their purchases. If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact us.
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